Privacy Policy

Privacy Statement

Norbvia (“we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, purchase sleepwear or loungewear, create an account, or otherwise interact with us.

Personal Information We Collect

Information You Provide

We may collect information you provide when you place an order, create an account, subscribe to our emails, contact customer support, submit a review, or participate in a promotion.

This information may include:

Your name, email address, and telephone number.
Your billing and shipping addresses.
Account information and preferences.
Order details, including products, sizes, and colors selected.
Information you include in customer service messages, reviews, or surveys.
Payment-related information required to complete your purchase.

Payment information is processed through the payment providers available at checkout. The information accessible to us depends on the provider and payment method used.

Information Collected Automatically

When you visit our website, we may collect information about your device and browsing activity, including your IP address, browser type, operating system, referral source, pages viewed, and interactions with our website.

We may also use your IP address to determine your approximate location.

How We Use Your Information

Processing Orders and Providing Services

We use personal information to process payments, fulfill and deliver orders, provide order updates, manage accounts, and handle returns, refunds, and customer service requests.

Improving Your Shopping Experience

We may use information to understand how visitors use our website, improve navigation and product information, and develop our sleepwear and loungewear offerings.

Communicating With You

We use your contact information to respond to inquiries and send messages about your orders, account, or changes to our services.

Where permitted by applicable law and with consent where required, we may send marketing emails about new collections, promotions, and other updates.

You can unsubscribe from marketing emails using the unsubscribe link in those emails or by contacting us. Unsubscribing does not stop essential communications about your orders or account.

Advertising and Personalization

Where permitted by applicable law and subject to required consent, we may use cookies and similar technologies to personalize content, display relevant advertisements, and measure marketing performance.

Safety and Security

We may use information to verify transactions, detect fraud, investigate suspicious activity, protect our customers, and enforce our terms and policies.

Cookies and Similar Technologies

Cookies are small files stored on your browser or device. We may also use pixels, device identifiers, and similar technologies.

These technologies may help us:

Keep items in your shopping cart.
Remember preferences and account sessions.
Understand website traffic and performance.
Personalize content and measure advertising.
Support website security.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect website functionality.

Where required by law, we obtain consent before using non-essential cookies.

How We Share Personal Information

We may share relevant personal information with service providers that help operate our business, including providers of:

Website hosting and store functionality.
Payment processing.
Order fulfillment and delivery.
Customer support.
Email marketing.
Analytics and advertising services.

The information shared depends on the service provided and applicable legal requirements.

We do not share your personal information with third parties for their independent marketing purposes without consent where required by law.

We may also disclose information when necessary to comply with legal obligations, respond to lawful requests, investigate fraud, enforce our policies, or protect the rights and safety of our business and customers.

If our business undergoes a merger, acquisition, reorganization, or sale, personal information may be transferred as part of that transaction, subject to applicable law.

International Data Transfers

Our service providers may process or store personal information in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers, we will use the appropriate safeguards required for those transfers.

Legal Bases for Processing

Where applicable data protection law requires a legal basis, we process personal information based on one or more of the following:

Performing a contract with you, such as fulfilling your order.
Your consent, where required.
Compliance with legal obligations.
Legitimate business interests, such as improving services and preventing fraud, where those interests do not override your applicable rights.

Where processing relies on consent, you may withdraw that consent by contacting us or using the relevant preference controls. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16.

If you believe a child under 16 has provided personal information to us, please contact us so we can investigate and take appropriate steps to delete it.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information.
Restrict or object to certain processing.
Request a portable copy of your information.
Withdraw consent where processing relies on consent.
Opt out of certain advertising-related uses or disclosures.
Lodge a complaint with an applicable data protection authority.

To make a request, contact us using the details below. We may need to verify your identity before fulfilling your request.

Certain information may need to be retained to meet legal obligations, complete transactions, resolve disputes, or for other legally permitted purposes. We will respond within the timeframe required by applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

We encourage you to review those policies before providing personal information to a third party.

Data Security and Retention

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining necessary business records, resolving disputes, and meeting legal obligations.

Retention periods vary according to the type of information and the reason it is collected.

Changes to This Privacy Policy

We may update this policy to reflect changes in our services, data practices, or legal requirements.

Updated versions will be posted on this page. Where required by law, we will provide additional notice or obtain consent for relevant changes.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Norbvia Customer Support
Email: [Your Customer Service Email]

Klarna

If you choose Klarna at checkout, Klarna processes your personal information in accordance with its own privacy policy.

Customer Service:
https://www.klarna.com/us/customer-service/